What happens during an initial assessment?

We believe in providing personalised support that’s tailored to a person’s unique needs while simultaneously honouring their desires and preferences. That’s because there is no one-size-fits-all solution when it comes to care. Through the process of conducting an initial assessment, we make sure we truly understand a person’s needs and what’s important to them so that they not only feel supported but also safe and secure. 

If you or a loved one are considering home care in Romford, you may be curious about how we conduct our initial assessment, put together a personalised care plan and match you with a dedicated carer who is a good fit. Read on to find out. 

Why an initial assessment matters 

Receiving care is a very personal thing. That’s why listening is a key element of the care we provide. We listen to those who matter most, including the person receiving care, their family and any relevant healthcare professionals. It is through attentive listening during the initial assessment that we’re able to create a detailed care plan, tailored to your loved one’s specific needs. 

How we conduct an initial needs assessment

Once you get in touch with us, we’ll arrange an initial assessment in the house where the care will take place. We’ll provide information on the services we offer and answer any of your questions. We’ll also gather important personal details such as your next of kin and contact details. 

As we mentioned earlier, listening is at the heart of the care we provide. You’ll have the opportunity to tell us what you are hoping to gain from home care. You can share your personal outcomes, care needs such as mobility, medication and nutritional needs, as well as any other information you think it’s important that we know. 

Following this, we’ll move on to practical matters such as how we will access the property and if there are any risks with the property itself. 

When we have all the information we require, we’ll return to our office and check our availability in terms of the dates and times requested. Our team will then identify people with the skills, experience and personality to provide the high-quality care that will best help you to thrive. We put a lot of thought into finding a good match because we believe that a huge part of good care involves forming a genuine bond. 

There is absolutely no pressure at any stage of the initial assessment. If you or your loved one wish to go ahead with care, a service agreement will be signed and care will begin on the agreed day and time. 

Personalised homecare for you 

The personalised home care we provide is centred around nurturing your emotional wellbeing, empowering your independence and ensuring your physical needs are met. We put care and effort into devising our care plans because it’s important to use that you feel seen, heard and cared for. No matter your needs or preferences, we’ll treat you with respect, kindness and compassion. Always. 

Get in touch 
If you or a loved one could benefit from our home care services, we would be happy to answer any of your questions or provide more information. Please do not hesitate to get in touch with us or give us a call on 0800 999 3447.